Frequently Asked Questions

General

Is it okay for me to take zoom calls from my seat?


Yes, we just ask you to use your “late night DJ voice”, wear headphones, and keep an “arm's” length between you and your neighbor. Audible speaker use (without headphones) is strictly prohibited.




Can I take phone calls from my seat?


Yes, absolutely. Please, just make sure to use headphones. Speakerphone use is strictly prohibited.




Can I show up to any location?


Absolutely, but please remember to check the app and make sure the location you’re going to is open and has availability.




Can I leave my stuff and come back later?


While KettleSpace locations are safe and secure spaces to work, we do ask you not to leave your personal items unattended. If you need to step out for longer than 5 mins, please take your items with you to ensure there is ample space for others. Our Hospitality Managers are very busy working to ensure all Members have a great experience so please do not ask them to watch your belongings while you’re gone.




How do I connect to the WiFi?


In order to connect to the WiFi, please open the WiFi settings on your device. Find “KettleSpace” or “KettleSpace WiFi” on your available WiFi networks and then enter your username and password to connect.




How safe is the WiFi?


The KettleSpace WiFi Network is secure and all traffic is encrypted with 256-bit encryption. A VPN is a great option for Members looking for an additional layer of security while working from a KettleSpace location.




Can I bring a guest?


Currently we offer a Day Pass or a 3-Day Trial for Guests. Anyone is welcome to buy one of these for access to any location.




How can I ask for help?


If there’s a Hospitality Manager onsite feel free to ask them for help. If not, please email us at help@kettlespace.com and we’ll get back to you shortly.




How can I get the coffee/tea/water replenished?


If there are amenities, such as coffee onsite, and they have run out, let the Hospitality Manager know or email help@kettlespace.com and we’ll pass on the request to replenish them.




What do I do if there’s an issue with a Member/environment/bathroom?


It’s critical that our Members feel supported when things come up. Your feedback is important to ensure you and others have a great experience. Please don’t hesitate to let the onsite Hospitality Manager know about any issue, or you can always email us at help@kettlespace.com and we’ll work in real time to resolve any issues you may be experiencing.




Do your locations have weekend hours?


Weekend hours are not currently available. You can easily discover which spaces are available on a specific day or time through the KettleSpace app.




Why can’t I stay after KettleSpace hours?


KettleSpace is able to offer our amazing spaces through partnerships with existing local businesses.This means sometimes our hosts will need to use their space for another purpose (an event, dinner, cleaning, maintenance). The nature of our model works because we can offer our hosts this needed flexibility. As such once KettleSpace hours have ended for the day we ask our Members to please head out so our hosts can resume their non-Kettle operations.




Where can I leave some feedback?


We LOVE feedback! Please email us at help@kettlespace.com. We’ll be deploying a review system through the app soon as well, so be on the lookout!




Can I bring outside food to all the locations?


All of our locations are different, and have different rules. Outside food is allowed at certain locations. In locations where outside food is not allowed, we enforce this policy as this could put our hosts at risk. We recommend you use the filters in the KettleSpace app to find the location that best suits your needs.




Can I bring my kids to KettleSpace?


Here at KettleSpace we strive to provide a network of comfortable cost effective inspiring spaces for our Members. Paramount to the KettleSpace experience is a quiet atmosphere where Members can focus on their work. As such, we ask all Members and their Guests (including tiny KettleSpace Cadets) to avoid activities and behaviors which are disruptive to this experience.




Are dogs allowed in your coworking spaces?


We love dogs here at KettleSpace, but we can only accommodate certified service dogs as we're operating out of restaurants and hotels.




Can I bring my service animal to your coworking spaces?


Service dogs are welcome in all KettleSpace locations. As per ADA guidelines a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Under ADA rules, a service dog must always be under the control of its owner. Service dogs must be tethered, harnessed, or leashed unless the owner's disability prevents them from using these items or these items interfere with the dog's ability to safely and effectively perform its tasks.





Billing & Pricing

What’s the difference between Passes and Plans?


We offer two ways to work at KettleSpace. If you want a limited number of days you can buy a Pass to access our spaces. If you plan to work from our spaces regularly the best value is to sign up for one of our Plans. Plans auto renew at the end of the commitment term.




When does my next billing cycle begin?


Your next billing cycle will begin 30 days after your initial billing for both our Core Plan and Premium Plans.




Does my Membership auto renew?


Yes, all Memberships Plans auto renew. Passes do not renew and must be purchased as needed.




Can I pay monthly?


Yes, we offer a 30 Day Monthly Access Pass for $190. This pass will provide you with unlimited access to all the locations in our network, plus the ability to enjoy exclusive Member discounts.




Is there anything less than a 12 month commitment?


Absolutely! We offer a wide range of plans and options so everyone can find the plan that works best for them. In addition to our yearly subscriptions, we offer a Day Pass for $20/day, a Monthly (30 day) Pass for $190, and a 6 Month Membership for $130/month.




Is there an expiration date on my Day Pass?


Nope! Day Passes are valid until they are used. Once you’ve checked in at a location the pass will be utilized.




Where can I get a receipt for submitting expenses to my company?


Your receipt will automatically be generated and sent via Stripe when you make a payment. If you haven’t received a receipt, please make sure to check your junk mail and/or spam filters. If you’re still unable to locate your receipt our team would be happy to provide you with a copy.




What if I want to do another “3 Day Trial”?


Our special 3 Day Trial pass is available for one time purchase only. If you have already completed a 3 Day Trial, but are unsure if you’d like to become a full Member you are welcome to purchase additional Day Passes so that you can continue to make use of all of our great locations.





Hybrid Workplace Solutions

What is a hybrid model?


A hybrid model is a mix of working remotely and working from the office, offering employees flexibility. Employees can combine these conveniently based on your company's policies.




How can we benefit from hybrid work?


Hybrid work gives employees flexibility and freedom of where and when they can work. This flexibility improves employees’ satisfaction and work-life balance, which results in boosting employees’ productivity. Research shows that organizations who don't offer a hybrid option risk losing talent.




How do we go hybrid?


Switching to hybrid can be complex; this is why Kettle offers solutions such as KettleSpace, third workplaces in New York City, and KettleOS, an end-to-end platform supporting the entire hybrid work ecosystem. Our Head of Hybrid is available to demo the platform at your convenience.




Is going hybrid a one size fits all solution?


Hybrid work depends on employees' needs. After realizing we can work from anywhere, not everyone wants to work from the office five days a week nor work remotely five days a week. Here are some terms that can help understand different hybrid work options:

  • Hoteling: A concept in which you reserve a desk in the office. You are offered a different desk depending on availability. Its named for its similarity to booking a hotel room.
  • Hot Desk: A coworking concept, similar to a hoteling desk, except it would be in a coworking space. This desk will be available to you for a specific amount of time.
  • Dedicated desk: A long-term desk. You can have it for a week or longer and make it a hot desk if you’re traveling.
  • Third workspaces: Near home spaces such as hotels and restaurants where you can get work done and collaborate with your colleagues without commuting to the office.




Is the hybrid work model expensive?


Our goal at Kettle is to take a fixed cost, such as your real estate and turn it into a variable that your employees can use for meetings, workspace, or on demand office spaces. If you need space, let's make sure there's ample space for you and your teams. The companies that are using KettleOS are successfully designing, building, and managing their hybrid workspaces. What they are finding is that there may not be as much need for fixed spaces as they thought. You might find that the data insights provided on your real estate usage pays for the platform for many years into the future.





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